Thank you for shopping with our Shopify-based store, where we offer handcrafted jewellery perfect for Haldi functions and everyday wear. We strive to ensure that you are satisfied with your purchase. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds are processed.
1. Return Eligibility
- Products must be unused, unworn, and in their original condition
- Items must be returned in their original packaging
- Return requests must be made within a limited period after delivery (e.g., 5–7 days)
- Certain items (such as customized or made-to-order jewellery) may not be eligible for return
To initiate a return, please contact us at 7400556752.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized jewellery
- Items purchased during special sales or clearance offers (if specified)
- Products that show signs of use or damage after delivery
3. Refund Process
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method within a reasonable timeframe
- Shipping charges (if any) are non-refundable unless the return is due to our error
4. Exchange Policy
- Exchanges are subject to product availability
- If you receive a damaged or defective item, you may request an exchange by contacting 7400556752
- Replacement will be processed after verification of the issue
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us immediately at 7400556752
- Provide necessary details for verification
- We will arrange a replacement or refund as applicable
6. Return Shipping
- Customers may be responsible for return shipping costs unless the return is due to an error from our side
- We recommend using a trackable shipping service to ensure safe return of products
7. Cancellation Policy
- Orders can be canceled within a limited time after placing the order
- Once the order is processed or shipped, cancellation may not be possible
- For cancellation requests, contact 7400556752 as soon as possible
8. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
📞 Phone: 7400556752
By making a purchase on our website, you agree to this Refund and Return Policy.